Moving day
Moving day and the people in it

Moving day: the run sheet, the paperwork and the last walk-through

Run the day from a sheet of times and roles, watch the inventory and sign nothing blank, walk the old home one last time, and check delivery before you sign.

Start here Essentials

For a first pass, this chapter asks you to write the day down before it starts, keep the list of what left the old home, close that home with a record, and check what arrives before you sign for it. Everything marked Go deeper is optional.

  1. The day before, fill in the run sheet. Times, a name on every task, and the phone numbers you will need (the run sheet).
  2. Stay with the load and keep its list. With a crew, stay through the inventory, read before you sign and keep your signed copy. With helpers, keep the box register in your hand (the paperwork).
  3. Walk every room of the old home, photograph the rooms and the meters, and return the keys as the lease or sale says. Carry documents, medicines and valuables yourself (the last walk-through; traveling).
  4. At delivery, check items against the inventory or register and write any damage before you sign. Strike any line that releases the mover (delivery).

Minimum time: about 45 minutes the day before, plus the move itself. Done when: the moving-day sheet notes the signed inventory (or your register), the walk-through is checked off, and any delivery exceptions are written down.

The run sheet: times, roles and phone numbers Understand

A run sheet is one page that lists each moving-day task with its time and the name of the person who does it, and the phone numbers the day depends on. It exists because the day has several jobs that happen at once: someone talks to the crew, someone watches the paperwork, someone has the children or the dog, someone closes the old home. When each job has one name, nobody assumes someone else is doing it. This manual's convention

The run sheet is our method, borrowed from the way move managers plan a job. FMCSA, the federal agency that regulates interstate movers, publishes a moving-day checklist but no schedule; its items are tasks for the shipper, such as reading every document before signing and staying until the crew finishes (FMCSA, Moving Checklist). NASMM, the trade association of move managers, tells households to list the people, places and utilities to notify and to pack a move-day bag (NASMM, Guide to Rightsizing and Relocation (PDF)). The run sheet puts those lists on a clock.

The roles

One person can hold several roles on a small move. On a larger move, split them. The point is that each role has a name written beside it.

RoleWhat the person doesOne person, helpersA household, a crew
LeadThe one person the crew or helpers ask. Answers "does this go?" and "which room?"YouOne adult, named to the crew lead on arrival
PaperworkReads and signs, walks with the crew through the inventory, keeps the signed copies and the bill of ladingYou (no mover paperwork; the rental contract and the box register)One adult who stays with the crew until it finishes
RegisterChecks each numbered box onto the truck and off it, by the box registerYou, or a friend with a clipboardOptional with a crew inventory; useful as your own record
Children and petsHas the children or the animals, somewhere away from open doors, until a set timeNot neededA sitter, a relative, a friend's house or boarding; named with a phone number
Old homeThe last walk-through, the meter photos, the keysYouThe paperwork person, after the truck leaves
New homeDirects boxes to rooms by code; checks the deliveryYou (same day)Both adults on delivery day if the children are looked after

Anyone in the household who should not lift or carry gets a role that does not involve lifting: register, paperwork, children. Write it down now so the day does not hand them a box. Lifting and carrying limits are in Fragile, heavy and awkward things. Who has the children and the pets, and where, is the subject of Children, pets and older relatives; the run sheet just records the answer.

Times and access

Most run-sheet times are set by someone else. Write each one with who set it:

  • The crew's arrival window, from the mover's confirmation, or the helpers' start time and the hours you booked.
  • The truck pickup and return, from the rental contract, with the fuel level it asks for.
  • Elevator reservations at each end, from the building. Many buildings book the elevator in blocks and set rules for pads and doors; ask the building manager. Ask the authority
  • Parking: a street permit's hours, a loading dock's hours, or where the truck can stand. City permit examples (Boston and San Francisco) are in Moving it yourself.
  • The new home's keys: when you get them, from whom.

Then the phone numbers: the crew lead or helper lead, the driver (on an interstate move the driver may be a different person from the crew lead), the building contact at each end, the sitter or whoever has the children and pets, and the rental company's roadside line. The contacts sheet holds these, with the carrier's USDOT number and the bill of lading number for a hired interstate move.

The day before. Confirm the crew or helpers and the elevator times by message, so the confirmation is in writing. Pack the essentials box and the bag you carry (traveling). Charge your phone. Have the payment ready in the form your estimate names: NASMM's move-day bag list includes payment for the mover in a form the mover accepts, and for an interstate mover the form is fixed on the estimate (delivery). Defrost the freezer and prepare the washer by the maker's instructions (Fragile, heavy and awkward things).

The paperwork at the old home: inventory, bill of lading and weighing

With a hired mover, moving day produces three records that matter later: the inventory, the bill of lading and, on a move priced by weight, the weight tickets. Each one is the evidence for a claim or a billing question months from now, so the person on paperwork reads each one before signing it. FMCSA's checklist puts it plainly: read every document before you sign it, go with the crew while they inventory, and stay until they finish. Convention

The rules below are the federal rules for an interstate move with a household goods carrier (49 CFR Part 375). A move within one state follows that state's rules; the five state examples are on the paperwork decoder. A self-move or a container you load yourself has no crew inventory and no bill of lading from a mover: your box register is the list, and the rental or container contract governs. Ask the authority

The inventory

The inventory is the mover's written, itemized list of everything it loads. The federal rule requires it to identify every carton and every uncartoned item, each with an identification number that matches a tag on the item (49 CFR 375.503). The crew writes it before or during loading, and on request you may observe and verify it. You and the mover both sign it, and you get a copy before or at loading. FMCSA's tips add that both parties sign each page.

What to do while the crew writes it:

  • Walk with the crew member who writes it. Match the tags to the items as they go on the list.
  • Read the condition notes. Crews often note existing scratches or dents beside an item. If you disagree with a note, ask for it to be corrected, or write your own note on that line before you sign. This is our practice; the rule gives you the right to observe and verify. This manual's practice
  • Check the count. The number of cartons on the inventory against your box register, if you kept one.
  • Keep your signed copy with you, not in a box on the truck. It is the list you check the delivery against and the first piece of evidence for any claim (Damage, delays and disputes).

The bill of lading

The bill of lading is the receipt for your goods and the contract for the move, in one document. For an interstate move it must be given to you, signed and dated by you, at least 3 days before loading, and you may cancel without penalty for 3 days after signing (49 CFR 375.505). What it must contain, and what to look for when it arrives, is in Hiring a mover. On moving day, three things happen to it:

  • You and the mover sign it before loading, and again at delivery. You get a dated copy.
  • Nothing gets signed blank. The rule says the mover "may not require an individual shipper to sign a blank document." A form may be signed incomplete only where the missing information is not known until loading, such as the actual weight.
  • Check it against what you agreed. The valuation you chose, the estimate and inventory attached, the form of payment (it has to match the estimate), the pickup and delivery dates or window, and on a collect-on-delivery move the maximum amount the mover can demand at delivery.

If anything on the day's copy differs from the copy you signed 3 days earlier, ask the crew lead to explain it before loading starts, and write what they said. Changes made on moving day through a new estimate do not restart the 3 days.

DocumentWhen you get itWhat to check on moving dayRule
Written estimateBefore bookingThe form of payment it names; binding or non-binding; the goods and services it lists49 CFR 375.401 to 375.407
Bill of ladingAt least 3 days before loading; signed again on the daySame terms as the copy you signed; valuation; payment form; dates; no blank spaces except the weight375.505
InventoryBefore or at loadingEvery carton and item numbered; condition notes you agree with; your signed copy in hand375.503
Weight ticketsAfter each weighing, and with the freight billScale name and place, date, tare and gross or net, truck ID, your name, the bill of lading number375.513 to 375.521
Spongy moth checklist (if it applies)You fill it inSigned, in the vehicle moving the goods; a copy to the driver if you are not drivingAPHIS (traveling)

Weighing

On a non-binding estimate priced by weight, the mover weighs the truck on a certified scale before it charges you. You have the right to observe every weighing, and the mover has to tell you where and when it will happen and give you a reasonable chance to be there (49 CFR 375.507 to 375.521). If you do not attend, the rule presumes you waived the right. So if you want to watch, ask the crew lead in the morning where and when the truck will be weighed, and write the answer on the run sheet. Each weighing produces a weight ticket signed by the person who runs the scale.

A binding estimate does not depend on weight: the price is the price for the goods and services it lists. Weighing matters there only if the goods change and the mover writes a new estimate before loading (Hiring a mover).

Go deeper

Weighing and reweighs in detail

The rule allows two methods (49 CFR 375.507 to 375.521). An origin weigh weighs the empty truck before loading (the tare weight) and the loaded truck after (the gross weight); the difference is your shipment's net weight. A back weigh weighs the loaded truck at destination and the empty truck after unloading. Pads, dollies and ramps stay aboard for both weighings, the driver and anyone else get off, and on an origin weigh the fuel tanks are full or no fuel is added between the two weighings. Shipments of 3,000 pounds or less may be weighed on a certified platform or warehouse scale instead.

A reweigh is a second weighing you ask for. On an origin-weighed shipment, after the mover tells you the billing weight and charges and before it unloads, you may demand one, and the charges follow the reweigh. Appendix A to Part 375, the text of the federal booklet, says the mover is not permitted to charge you for reweighing and that the charges follow the reweigh even if it comes out higher (49 CFR Part 375, Appendix A). If you want to waive your right to watch a reweigh, the waiver has to be in writing.

Each weight ticket shows the scale's name and location, the date, the tare and gross or net weight, the truck's ID, your last name and the bill of lading number, and the freight bill carries true copies. Compare the net weight with the estimate's weight. A large gap is a reason to ask questions and possibly a reweigh, not by itself a sign of a mistake: a non-binding estimate is an estimate. In-state moves follow the state's tariff; Washington's, for example, sets its own reweigh charges and thresholds, and the state examples are on the paperwork decoder.

The last walk-through

The last walk-through does two jobs. The first is to find what was left behind before the truck goes: FMCSA's checklist tells you to take one final look throughout the house before the van leaves. The second is to make a dated record of the condition you left the home in, which a renter uses for the deposit and an owner uses to show what the buyer received. Do the first while the truck is still at the door. The second can come later in the day, after the rooms are empty and swept. Convention

What gets left behind

Things get left where nobody looks once the furniture is gone. Open every one of these:

  • Every closet, cabinet and drawer, including the top shelves and the backs of the lower cabinets.
  • The attic, the basement, the garage, a shed, and any storage locker or bike room the building assigns.
  • The appliances that stay: the oven, the dishwasher, the washer drum, the dryer and its lint trap, the refrigerator and freezer.
  • Under the sinks, behind doors, the medicine cabinet, the window sills and the hooks on the backs of doors.
  • Outside: the yard, the porch, the mailbox, the hose, anything stored under a deck.

The last walk-through checklist groups these as Every room, Kitchen and appliances, Outside and storage, Utilities and keys, and Paperwork, so one person can work down it in order.

The condition record

Photograph each empty room from the doorway and from the far corner, then close-ups of anything worn or damaged, with the date in the file or on the photo. Photograph each meter (electric, gas, water) so the reading is legible, and the thermostat setting. Check that the windows are locked and the lights are off. Then the keys: count them, return them as the lease or sale says, and get a note or message saying who received them and when. Garage remotes, mailbox keys and building fobs count. This manual's practice

The meter photos give you a reading to match against the final bill when you stop service; stopping and starting utilities is in Changing your address. The condition photos are only as useful as the record you made when you moved in. If you have move-in photos or a signed move-in checklist, put the two side by side. Learn First Home Basics covers that move-in record in Before you move in: the lease, the walk-through and the condition record.

Renters: the deposit and a walk-through before you leave

Some states give a tenant a pre-move-out inspection: a walk-through with the landlord before the tenancy ends, with a list of what the landlord would deduct for, and time for the tenant to fix those things. Two examples:

State (example)Inspection before move-outDeposit backSource
CaliforniaThe landlord tells you in writing that you may ask for one. It happens no earlier than two weeks before the tenancy ends, with at least 48 hours' written notice; you may fix the listed items. From April 1, 2025, the landlord photographs the unit after you leave and before and after repairs it deducts forAn itemized statement and the balance within 21 calendar days after you vacate. Since January 1, 2026, a deposit paid electronically comes back electronically unless you agree otherwise in writingCivil Code 1950.5
New YorkYou may ask for one no earlier than two weeks and no later than one week before the tenancy ends, with 48 hours' notice; the landlord gives an itemized list of proposed deductions, and you may fix the itemsAn itemized statement and the balance within 14 days after you vacateGeneral Obligations Law 7-108 (units that are not rent-stabilized)

These are two states' rules as their statutes read on November 2, 2026, not a summary of yours. Return windows for Florida and Texas as well are in Changing your address. Find your own state's rule through your state attorney general's tenant pages or a local tenant organization, and write the page and the date on the walk-through sheet. Whether your state offers an inspection or not, you can ask the landlord in writing to walk the unit with you before you hand back the keys. Ask the authority

Write down where the landlord should send the deposit. Leaving a forwarding address with the landlord is part of Changing your address.

Limits

The walk-through and its photos are a record. They support a deposit return; they do not settle what a landlord may deduct for, whether a cleaning fee is owed, or whether ordinary wear counts as damage. Your lease and your state's law decide those questions, and a dispute goes to your state's consumer or tenant agency, small claims court or a lawyer. This manual gives no legal advice. Ask the authority

Traveling: what rides with you

Some things do not go on the truck because you will need them before it arrives, because losing them would cost more than any claim pays, or because the rules keep them off. Pack them separately and put them in the car, or on your person, before the crew starts. Convention

  • Documents. The estimate, the bill of lading and your signed inventory; the lease or closing papers; IDs and passports; birth certificates; school, medical and pet records; insurance papers. FMCSA's checklist says to keep the bill of lading until delivery, payment and any claims are settled.
  • Medicines, with enough for the days until delivery and a little more. NASMM's move-day bag starts with medications, eyeglasses and important papers.
  • Valuables. Jewelry, cash, coins, small heirlooms and anything else worth a lot for its weight. The federal rule lets an interstate mover limit its liability to $100 a pound for any article worth more than $100 a pound that was not declared in writing (49 CFR 375.201 and 375.203). How valuation works is in Hiring a mover.
  • The essentials box and the open-first boxes. An essentials box holds what the first night needs: bedding, a change of clothes, toiletries, a phone charger, basic tools, a light, toilet paper. With a crew and a delivery window, it rides with you; with a same-day move, it goes on last and comes off first. What goes in it is in Unpacking in order.
  • What cannot go on the truck. Propane, gasoline, paint, aerosols and the rest of the movers' lists are on What cannot go on the truck. Firewood stays behind.

Pets in the car

Caution

Pets ride in the passenger area of a car, not in a truck bed, a trunk or the cargo area of a moving van. American Humane names all three, and Humane World for Animals names the open pickup bed (American Humane, How to Move with Your Pet; Humane World for Animals, Travel safely with your pet). A parked car heats fast: Humane World says on an 85°F day the inside can reach 102°F in 10 minutes, even with the windows slightly open. Do not leave a pet in a parked car.

Humane World's advice for the car: a dog in a crate anchored with a seat belt, a cat in a belted carrier, both in the back seat, because an airbag can injure a pet even in a crate. Put the leash or harness on before you open a door at a stop: American Humane says rest areas and unfamiliar parking lots are among the most common places pets go missing during a move. How to keep pets safe on moving day itself, and what the destination state requires, is in Children, pets and older relatives.

Outdoor items from a spongy moth area

The spongy moth is a tree pest whose egg masses ride on things that were stored outside. If you are moving from a federal quarantine area for the moth to an area outside it, the federal rule requires you to inspect your outdoor household items before they go: grills, bikes, patio furniture, lawn equipment, children's play sets, and the other items on the checklist. You record the inspection on the self-inspection checklist, PPQ Form 377, or APHIS's online version, and sign it (APHIS, It's the Law: Before Moving, Check for the Spongy Moth (PDF); PPQ Form 377 (PDF)).

  • When. From April to August, APHIS says to inspect on moving day if possible, or keep the items under a sealed tarp, indoors or in a closed moving truck.
  • Where the form goes. In the vehicle moving the goods. If you are not driving it, give a copy to the driver. Keep it for at least 5 years.
  • Which areas. APHIS's spongy moth page links the list of quarantine areas, last updated April 15, 2026 (APHIS, Spongy Moth). Check it for both your old and your new county.

If you notice the approval date printed on the form: APHIS has asked the federal Office of Management and Budget to renew the form, and it stays in use while that request is pending. The inventory side of this (which items, and when to decide) is in Your inventory.

Delivery: check before you sign

Delivery is the moment the record you kept on moving day pays off. The order is: settle the weight and the money before unloading, check every item as it comes off, then write what you found on the papers before you sign them. The delivery checklist follows that order in three groups: Before unloading, While unloading, Before signing.

Before unloading

The delivery window. On an interstate move with a crew, delivery comes on an agreed date or within an agreed period written on the bill of lading. Appendix A to Part 375 advises against agreeing to pickup or delivery "as soon as possible"; a date or a window gives you something to hold the mover to. Keep the driver's number on the contacts sheet and your phone on.

The weight and charges notice. On a move where you pay at delivery, you can ask the mover to tell you the actual weight or volume and the charges in advance. If you ask, the rule says you get them at least one full 24-hour day before delivery, not counting weekends and federal holidays, with exceptions for back-weighed shipments and some others (49 CFR 375.507 to 375.521, at 375.521). Ask when you book, and again when the truck leaves.

The amount due. The most a mover can require at delivery is set by the kind of estimate. On a binding estimate, the estimate's amount. On a non-binding estimate, 110 percent of the estimate. Either way, two things can be added: charges for services you asked for after the bill of lading was issued, and charges for impracticable operations (a tariff term; the paperwork decoder explains it) up to 15 percent of all the other charges due at delivery (49 CFR 375.703). The rest of a non-binding move's charges are billed later, no sooner than 30 days after delivery. Paying that amount obliges the mover to release your goods. The delivery-day check does the arithmetic from your estimate.

The form of payment. The estimate names it, and the bill of lading repeats it. The rule says the mover "must honor" that form at delivery unless you agree in writing to change it (49 CFR 375.217). If you pay by card, the rule treats it the same as cash.

The reweigh. If the shipment was weighed at origin and the billing weight looks wrong against the estimate, this is the moment to ask for a reweigh: after you are told the weight and charges, and before unloading. (Details are under weighing.)

While unloading

Two people make this work: one at the truck or the door with the inventory, one inside directing boxes to rooms by their code (The packing system). FMCSA's checklist says to supervise the unloading. As each item comes off, find its number on the inventory and check it off. Look at each piece of furniture as it comes through the door, and at the outside of each carton for crushing, tears or wet patches. You do not have to unpack boxes while the crew waits; note a box that looks damaged as damaged on the outside, so the record shows its condition on arrival. This manual's practice

At the end, compare the inventory with what came off. Any number not checked is a missing item until it turns up. Ask the crew to look in the truck again before they close it.

Before signing

The delivery receipt is the paper you sign to say the goods arrived. Under the federal rule it may not contain language that releases the mover from liability; it may say the goods arrived in apparent good condition except as noted (49 CFR 375.701 to 375.709). Release language is any line saying you give up a claim or that the mover is no longer responsible. If a receipt carries it, Appendix A tells you to strike it out (draw a line through it and initial it), or to refuse delivery.

Before you sign anything, write on the inventory, and on the delivery receipt if it has room, each damaged or missing item: its inventory number, what is wrong, and that you saw it at delivery. The federal rule lets you note missing and damaged articles in writing at delivery and requires the mover to give you a copy of those notes (49 CFR 375.503). FMCSA's checklist says to do it before you sign any documents. Photograph each damaged item where it stands, with its tag in the frame if you can. Keep a copy of everything you sign.

CheckAgainstWhat you write if it is off
Each inventory numberAn item that came off the truck"Missing: item 214" on the inventory and receipt
Each item's conditionThe condition note on the origin inventory"Item 112, bookcase: side panel split, seen at delivery," with a photo
The amount you payThe delivery-day check, from your estimateAsk what each added charge is; write the answer and who gave it
The delivery receiptNo release languageStrike the line, initial it, keep a copy
Weight ticketsThe billing weightKeep the copies with the freight bill

Damage you find later, inside a box you open next week, is still claimable. A written note at delivery makes a claim easier to support; its absence does not end one. The federal minimum for filing a claim on an interstate move is 9 months from delivery, and the steps are in Damage, delays and disputes. Write the delivery date on the claims sheet the day the truck is unloaded.

A self-move or container. There is no crew inventory and no delivery receipt from a mover. Check the boxes off your register as they come off, look at furniture as it comes through the door, and photograph damage the same day. Then check the truck for anything left in it and return it with the fuel the contract asks for. A claim for damage on a self-move goes to your own insurer or under the rental or container contract (Damage, delays and disputes).

Limits

The delivery checks above are what the federal rules give a shipper on an interstate move with a household goods carrier. A move within one state follows that state's rules, and a self-move or a container you load yourself follows the contract. This chapter does not tell you to refuse delivery or to withhold payment. It says what the rules allow and what to write down. Damage goes into a claim; the rules on what is due at delivery do not reduce that amount for damage. Whether to refuse a delivery, withhold a payment or dispute a charge is a question for the regulator, the arbitrator the mover offers, or a lawyer. Ask the authority

Late, early and stored shipments Go deeper

A late truck. When a mover cannot make the agreed pickup or delivery dates, the rule requires it to tell you as soon as the delay becomes apparent, at its own expense, by phone, in person, email or another listed method; to give you new dates that take your needs into account; and to keep a written record of the notice and the new dates for one year, sending you a copy if you ask (49 CFR 375.601 to 375.609, at 375.603 and 375.605). Write each call on the run sheet with the time, the caller and the new date. A delay does not by itself entitle you to money; Appendix A says delay expenses "may" be recoverable through a claim, and a per-day amount applies only where the bill of lading promises dates and states one. Ask before the move what arrangements apply. What follows a long delay is in Damage, delays and disputes.

An early truck. If the mover could deliver more than 24 hours before the agreed date and you do not agree to take it early, the rule lets the mover store the goods near the destination at its own expense and tell you which warehouse holds them (49 CFR 375.607).

A two-day move with storage. When there is a gap between homes, the goods may go into storage-in-transit: storage at the mover's warehouse as part of the move, before final delivery. The inventory gets checked twice, at the warehouse and at final delivery, and the delivery checks above apply at the end. Before storage-in-transit becomes permanent storage, the mover must give you written notice (at least 10 days ahead, or 1 day for storage under 10 days) stating the date, the 9-month claim period that follows, the end of the mover's liability and the warehouse's rules (49 CFR 375.609). Once storage is permanent, the warehouse's contract, not the mover's, governs. Write the conversion date on the claims sheet.

Tipping. No regulator or source we found sets a custom for tipping a crew or helpers. It is your choice, and if you plan to, have it ready in cash.

See it: Noor's day and the Brandts' delivery See it

Fictional example

Noor Haddad is a fictional person; every fact about her, her homes, her truck and her helpers is invented for this manual. She is 29 and uses she/her. She rents a 1-bedroom on the third floor of a walk-up and is moving 6 miles to a 1-bedroom on the fifth floor of an elevator building on Saturday, April 3, 2027. Her lease ends April 30. She has a 15-foot rental truck listed at 760 cubic feet and a 6,000-pound payload, and two hired helpers for 3 hours at $45 an hour each.

Known: the new building reserved the elevator for her from 9 a.m. to noon, and it accepted a signed waiver because the helpers' service carries no insurance. Her inventory comes to 392 cubic feet, about 2,744 pounds at 7 pounds a cubic foot, in 44 numbered boxes plus furniture. No mover's paperwork applies: her box register is the list, and the rental contract governs the truck.

Assumed: that the load fits the truck. Under her estimate it is about 46 percent of the listed payload, potentially fine under these assumptions; the label on the truck's door post settles it (Moving it yourself). That 3 hours covers loading and unloading, which is Noor's estimate; if it runs over, the helpers' booking terms settle what extra time costs.

Open: whether she owes a cleaning fee. Her lease and her landlord settle it; her dated walk-through photos are her record. Whether her state offers a pre-move-out inspection is open too: she asks the landlord in writing, and her state's tenant pages answer it (the page names no state for her).

Noor's run sheet, filled in on Friday evening:

Time (fictional)TaskWho
Fri eveningConfirm helpers and the 9 a.m. elevator by message; essentials box and carry bag packed; phone charged; helpers' pay readyNoor
7:30Truck pickup; read the door-post label; photograph the truck on all four sidesNoor
8:00Helpers arrive at the walk-up; one loads inside the truck, one carries; Noor checks each box number on the registerHelpers; Noor on the register
9:30One final look through every closet, cabinet and the bike room before the truck leavesNoor
10:00Unload by elevator inside the reservation; boxes to rooms by code; register checked offHelpers; Noor at the door
11:00Helpers' 3 hours end; pay as agreedNoor
AfternoonReturn the truck with the fuel the contract asks for; photograph the fuel gauge and odometerNoor
Late afternoonCondition walk-through of the old apartment: photos of each empty room, close-ups, the electric meter and the thermostatNoor

The walk-through happens in two passes, because the two jobs need different conditions: the 9:30 look finds what is left while the truck can still take it, and the afternoon photos show the rooms empty and swept. Her lease runs to April 30, so the keys are not due on moving day. She messages her landlord that evening: she has moved out, she attaches the photos, she asks whether he wants the keys now or on April 30 and whether he will walk the unit with her, and she gives her new address for the deposit. His written answer settles the key date. In the evening she unpacks the essentials box and checks the 44 box numbers against the register: all 44 arrived, and the bookcase that scraped the stairwell has a scuff she photographs. Under a self-move that photo goes to her own records, not to a mover.

Fictional example

Elena Brandt (she/her), 38, and David Brandt (he/him), 40, are fictional; every fact about them, their house and their mover is invented for this manual. They are moving from their 3-bedroom house 870 miles to another state with Mia (she/her), 7, Leo (he/him), 3, and their dog, Biscuit. They hired Mover B on a non-binding estimate of $7,400 after an in-person survey, for an estimated 7,000 pounds, with full value protection, a declared value of $60,000 and a $500 deductible (fictional pricing). Loading is Monday, June 21, 2027; the delivery window is June 25 to 28, and the family stays with relatives until it arrives.

Known: the bill of lading arrived and was signed more than 3 days before loading. Their county is in a spongy moth quarantine area (fictional for the example), and they are moving a grill, two bikes and a patio set.

Assumed (Elena and David's plan): that a sitter can take Mia and Leo for the loading day and a friend can take Biscuit. If either falls through, the run sheet's fallback is a closed room with a sign on the door.

Open: the billing weight, which the weight tickets settle. If the shipment weighs 8,400 pounds and the charges come to $8,880 with no added services, the most due at delivery is $8,140 and the remaining $740 is billed after 30 days; the delivery-day check shows the arithmetic. Which day inside the window the truck arrives is open too; the mover's notice settles it.

On loading day, Elena holds the paperwork role: she walks with the crew member writing the inventory and reads each condition note as it is written. She asks where and when the truck will be weighed and writes the answer on the run sheet. David inspects the grill, bikes and patio set in the morning, signs PPQ Form 377, gives the driver a copy, and puts the signed form in their car. After the truck leaves, David photographs the meters and the empty rooms and leaves the keys where they arranged. They drive with Biscuit crated and belted in the back seat, leash on before every door opens.

When the driver calls with a delivery date inside the window, Elena asks for the weight and charges in advance, as the rule allows on request. At delivery, David stands at the truck with the inventory and Elena directs boxes by room code. The dining table comes off with a cracked leg. Before signing, Elena writes the table's inventory number, "leg cracked, seen at delivery," on the inventory and the delivery receipt, photographs the leg with its tag, and keeps copies of both papers. The receipt carries no release line, so there is nothing to strike. The table goes into their written claim, which is Damage, delays and disputes's worked example. Under these assumptions their papers support a claim; whether the mover repairs, replaces or pays is settled by the claim process, not by the note.

Practice: a run sheet and two checklists Practice

Minimum: the run sheet filled in for your own moving day, with a time and a name on every row and the phone numbers on the contacts sheet, plus the last walk-through checklist read through once for your old home. Time: about 45 minutes, plus one message to each person whose time you are confirming. Materials: the moving-day sheet (or paper), your mover's confirmation or your helpers' and truck bookings, your building's move rules, your lease or sale agreement, and your phone.

  1. Write the fixed times. Crew arrival or helper start, truck pickup and return, elevator reservations, parking hours, when you get the new keys. Beside each, who set it.
  2. Put a name on every role. Lead, paperwork, register, children and pets, old home, new home. On a small move most are yours; write them anyway.
  3. Fill in the contacts. Crew lead or helper lead, driver, building contacts at both ends, whoever has the children or pets. For a hired interstate move, the carrier's USDOT number and the bill of lading number.
  4. Read the walk-through checklist for your old home. Add the places specific to it: a storage locker, a shed, a crawl space. Mark which items are for the look before the truck leaves and which for the condition photos later.
  5. Read the delivery checklist. If you hired an interstate mover, enter your estimate in the delivery-day check and write the most that can be due on the sheet. If you are moving yourself, write "register" beside the inventory items.
Go deeper

Rehearse the paperwork. If your estimate is non-binding and priced by weight, write on the run sheet the question for the crew lead ("Where and when is the truck weighed?") and the two weights you will compare: the estimate's and the weight ticket's. If there is a gap between homes, add the storage-in-transit rows: inventory checked at the warehouse, the conversion notice date, and final delivery. Renters: look up whether your state has a pre-move-out inspection and its deposit return window, and write the page and the date on the walk-through sheet.

Your move Your move

Check your work Check your work

Criteria

  • Does every row on your run sheet have a time and a name, and does every fixed time say who set it?
  • Does the contacts sheet have a number for each person the day depends on, including whoever has the children or pets?
  • With a crew: do you know who stays with the crew through the inventory, and where the signed copy goes? With helpers: who keeps the register?
  • Does your walk-through list cover every closet, cabinet, appliance and outdoor space, the meters and the keys?
  • Do you know what rides with you rather than on the truck?
  • For delivery: do you know the most that can be due, the form of payment, and what you will write before signing if something is damaged or missing?

Worked example

Noor's sheet passes: every row has a time and her name or the helpers', the elevator window and the truck return come from the building and the rental contract, and her register is noted as the list. Her walk-through runs in two passes and ends with a written message to her landlord. It does not say whether she owes a cleaning fee; the lease and her landlord settle that. The Brandts' sheet passes too: Elena holds the paperwork role, the sitter and Biscuit's friend are named with phone numbers, the weighing question is on the sheet, and the delivery checklist ends with the table's inventory number and the crack written on the receipt before they signed.

Common mistakes

  • Nobody named for the inventory. Everyone is busy, the crew writes the list alone, and the condition notes go unread. Name one person.
  • The signed copy packed on the truck. It is the list you check delivery against. Keep it with you.
  • One walk-through for two jobs. A quick look while the truck is at the door finds forgotten things; condition photos need empty, swept rooms. Plan both.
  • Signing first, checking later. Write damage and missing items on the papers before you sign, and photograph them.
  • Medicines and documents in a box. On a move with a delivery window, that box may arrive days later.
  • Treating an example state's deposit rule as yours. Look up your own.

What is still unresolved

Whether a charge at delivery is correct is checked against your estimate in the delivery-day check; whether a disputed charge is owed is a question for the regulator or the arbitrator, through Damage, delays and disputes. What a damaged item is worth, and what the mover pays, is settled by the claim and the valuation you chose (Hiring a mover). Whether you owe a cleaning fee or a deduction from your deposit is settled by your lease, your state's law and your landlord. Who has the children and pets, and how they travel, is in Children, pets and older relatives.

Knowledge check and scenario

The crew lead hands you the bill of lading to sign before loading. The weight is blank. Should you sign?
Probably yes, if the weight is the only blank. The federal rule says a mover may not require you to sign a blank document, but an incomplete one may be signed where the missing information is not known until loading, and the actual weight is the rule's own example. Check that everything else matches the copy you signed at least 3 days earlier: valuation, payment form, dates, the attached estimate and inventory.
Your move is on a binding estimate. Do you need to watch the weighing?
Not for the price. A binding estimate's price covers the goods and services it lists, whatever the truck weighs. Weighing matters on a non-binding estimate priced by weight, where you have the right to observe every weighing and, on an origin-weighed shipment, to demand a reweigh before unloading.
Why do the last walk-through in two passes?
They do different jobs. FMCSA's "one final look" before the van leaves finds what was left behind while the truck can still take it. The condition record for a deposit or a sale needs empty, swept rooms, photographed with the date, plus the meters and the keys.
Your non-binding estimate is $5,000. The final charges come to $6,200, and you asked for no added services. What is the most the mover can require at delivery, and what happens to the rest?
$5,500, which is 110 percent of $5,000 (plus impracticable operations up to 15 percent of other charges, if any applied). Paying it obliges the mover to release your goods. The remaining $700 is billed later, no sooner than 30 days after delivery. The rule caps what is due on the day, not the total.
(Go deeper) The truck will arrive two days before your agreed delivery date, and you are not in the new home yet. What does the rule allow?
If the mover could deliver more than 24 hours early and you do not agree, it may store the goods near the destination at its own expense and tell you which warehouse has them. Write the call, the warehouse and the new date on the run sheet.
At delivery, the driver hands you a receipt that reads "All goods received in good condition; mover released from further liability." The crew is waiting to leave, and you saw a cracked table leg ten minutes ago. What do you do?
You can still file a claim, but you have signed a paper that says the goods arrived in good condition and releases the mover, and the federal rule says a delivery receipt may not carry release language in the first place. The written note at delivery is the evidence that is easiest to get and hardest to replace.
This follows the rule and Appendix A: release language struck, damage written with its inventory number before signing, a photo, and copies. Payment and damage stay separate; the table goes into a written claim, covered in Damage, delays and disputes.
Appendix A mentions refusing delivery as an option where release language appears, but refusing everything over one item leaves your household goods on the truck and the dispute unresolved, and storage and redelivery questions follow. Ask the regulator or a lawyer before you take that route.

Checklist

Records your learning only; it is not a qualification.